Company Name: VIRRAJU MARKETING SERVICES (OPC) PRIVATE LIMITED
Website: www.virajumarketing.online
Customer Support: 📞 89555 85826 | ✉️ info@virajumarketing.online

At VIRRAJU MARKETING SERVICES (OPC) PRIVATE LIMITED, we are committed to delivering the finest quality masalas and grocery items right to your doorstep. We value your trust and aim to ensure your shopping experience is smooth and satisfactory. However, due to the nature of our products, we have specific guidelines in place for returns and refunds.

1. Return Policy

Due to the perishable and consumable nature of masala and grocery products, we currently do not accept returns unless one of the following conditions is met:

Eligible Reasons for Return:

  • You received the wrong item
  • The item delivered was damaged, defective, or expired
  • There are missing items in your order

To be eligible for a return or refund, you must contact us within 24 hours of delivery. Requests made after this time may not be accepted.

2. Refund Policy

If your return request is approved based on the above conditions, we will process your refund.

Refund Details:

  • Refunds will be made to the original payment method used during the purchase (e.g., debit/credit card, UPI, wallet, etc.)
  • The refund will be processed within 4–5 working days after approval
  • In certain cases, based on customer preference, we may offer:
    • Store credit
    • Replacement item (subject to availability)

Note: Bank or payment gateway delays are beyond our control; however, we will ensure prompt processing from our end.

3. How to Request a Return or Refund

To initiate a return or refund, please contact us via one of the following:

📞 Phone/WhatsApp: 89555 85826
📧 Email: info@virajumarketing.online
🌐 Website: www.virajumarketing.online

Information Required:

  • Order ID and invoice copy
  • Clear photographs of the product and packaging
  • Description of the issue (e.g., wrong item, damaged, expired)

4. Important Conditions

  • Requests must be made within 24 hours of receiving the delivery
  • Items must be unopened, unused, and in original packaging (if applicable)
  • We reserve the right to refuse refunds or replacements if the product is found to be tampered with or if the issue is not reported in time
  • We do not accept returns or issue refunds for:
    • Change of mind
    • Taste preference
    • Delays caused by third-party logistics (unless significantly unreasonable)

Contact Information

VIRRAJU MARKETING SERVICES (OPC) PRIVATE LIMITED
📍 SECOND FLOOR, Opp Nandini Ground,
5th C Cross Rd, BTM 2nd Stage, BTM Layout,
Bangalore – 560076
📧 Email: info@virajumarketing.online
📞 Phone/WhatsApp: 89555 85826
🌐 Website: www.virajumarketing.online